Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Contento content management system platform, website, APIs, and related services (collectively, the "Service") provided by Contento ("we," "our," or "us"). Please read these Terms carefully before using the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service. We reserve the right to refuse service to anyone for any reason at any time.

2. Description of Service

Contento is a headless content management system (CMS) that provides:

• A web-based administration interface for creating, editing, and managing content.
• RESTful APIs and SDKs for delivering content to websites, applications, and other digital experiences.
• Content modeling tools for defining custom content types and structures.
• Media management capabilities for uploading and organizing digital assets.
• User and role management for team collaboration.
• Webhooks and integrations with third-party services.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that may affect your use of the Service.

3. User Accounts

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account.
• Ensuring that your account information remains accurate and up to date.

You must be at least 16 years of age to create an account and use the Service. By creating an account, you represent that you meet this age requirement.

We reserve the right to suspend or terminate accounts that violate these Terms, have been inactive for an extended period, or are being used in a manner that could damage or impair the Service.

4. Content Ownership

Your Content: You retain all ownership rights to the content you create, upload, or manage through the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive, worldwide license to host, store, transmit, display, and distribute Your Content solely for the purpose of providing and improving the Service.

Responsibility for Content: You are solely responsible for Your Content and the consequences of posting or publishing it. You represent and warrant that:

• You own or have the necessary rights and permissions to use and authorize us to use Your Content.
• Your Content does not infringe on the intellectual property rights, privacy rights, or other rights of any third party.
• Your Content complies with all applicable laws and regulations.

Data Export: You may export Your Content at any time using the Service's export functionality or API. Upon account termination, we will make Your Content available for export for a period of 30 days, after which it may be permanently deleted.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Distribute malware, viruses, or any other harmful software or code.
• Attempt to gain unauthorized access to the Service, other accounts, or computer systems.
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
• Scrape, crawl, or use automated means to access the Service outside of our published APIs.
• Use the Service to send unsolicited messages, spam, or bulk communications.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Use the Service for cryptocurrency mining or other resource-intensive activities unrelated to content management.
• Resell, sublicense, or provide the Service to third parties without our written consent.

We reserve the right to investigate and take appropriate action against any violations of this section, including removing content, suspending accounts, and reporting to law enforcement authorities.

6. API Usage

Access to the Contento API is subject to the following terms:

• Rate Limits: API usage is subject to rate limits based on your subscription plan. Exceeding these limits may result in temporary throttling or suspension of API access.
• API Keys: You are responsible for securing your API keys and tokens. Do not share API keys publicly or embed them in client-side code without appropriate security measures.
• Fair Use: API usage must be consistent with the intended purpose of the Service. Automated scripts or bots that place excessive load on the API may be restricted.
• Versioning: We may release new API versions and deprecate older versions with reasonable notice. We will provide at least 6 months' notice before discontinuing a major API version.
• SLA: API availability is subject to the service level agreement applicable to your subscription plan.

We reserve the right to modify API rate limits, features, and access policies at any time. Material changes will be communicated through our documentation and developer channels.

7. Intellectual Property

The Service and its original content (excluding Your Content), features, and functionality are and will remain the exclusive property of Contento and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

Our trademarks, service marks, logos, and trade names may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion, or in any manner that disparages or discredits us.

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, irrevocable, non-exclusive, royalty-free license to use, modify, and incorporate such feedback into the Service without any obligation to you.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CONTENTO, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, data, use, goodwill, or other intangible losses.
• The cost of procurement of substitute goods and services.
• Unauthorized access to or alteration of your transmissions or data.
• Any other matter relating to the Service.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Indemnification

You agree to defend, indemnify, and hold harmless Contento and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms.
• Your use of the Service, including any data or content transmitted or received by you.
• Your violation of any third-party right, including any intellectual property, privacy, or proprietary right.
• Any claim that Your Content caused damage to a third party.
• Your violation of any applicable law, rule, or regulation.

10. Termination

By You: You may terminate your account at any time by contacting us or using the account deletion feature in the Service. Upon termination, your right to use the Service will cease immediately.

By Us: We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms.
• Non-payment of applicable fees.
• Conduct that we determine is harmful to other users, us, or third parties.
• Extended periods of inactivity.

Effect of Termination: Upon termination, your license to use the Service terminates. Sections that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability. We will retain Your Content for 30 days following termination, during which you may request an export.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the courts located in England and Wales, and you consent to the personal jurisdiction of such courts.

12. Dispute Resolution

Informal Resolution: Before filing any formal legal claim, you agree to first contact us at legal@contento.io and attempt to resolve the dispute informally. We will make good-faith efforts to resolve any dispute within 30 days.

Mediation: If we are unable to resolve a dispute informally, either party may propose mediation through a mutually agreed-upon mediator. The costs of mediation shall be shared equally between the parties.

Litigation: If mediation is unsuccessful or if either party declines mediation, either party may pursue the dispute in the courts as specified in the Governing Law section above.

13. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify you by email or through a prominent notice within the Service at least 30 days before the changes take effect.
• Provide a summary of the key changes.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and may request account deletion.